Information We Collect

When you submit a service request we collect your name, mobile phone number, email address, vehicle details (year, make, model, VIN), and the location of your vehicle. If you opt in to SMS, we also store your SMS consent status and the date/time consent was provided.

How We Use Information

We use the information you provide to prepare a quote, schedule service, dispatch a technician to your location, and communicate with you about your request. Your phone number and email are used solely for communications related to your requested services and customer support.

SMS Communications

ADAMkeysandremote may send service-related SMS messages only to customers who have provided consent. Messages may include service request confirmations, appointment scheduling, technician arrival notifications, estimates, and service updates. Message frequency varies. Message and data rates may apply. Customers may reply STOP at any time to opt out and HELP for assistance.

Mobile phone numbers, SMS consent information, and opt-in data will not be sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes.

SMS consent is used only for communications related to the customer's requested services and customer support.

Data Sharing

We do not sell, rent, or share your personal information or SMS opt-in data with third parties or affiliates for their marketing or promotional purposes. We may share information with service providers (such as our SMS provider, Twilio) strictly to deliver the communications you requested, and only as necessary to provide our locksmith services.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. SMS credentials and sensitive data are stored securely on the server side and are never exposed to the browser.

Data Retention

We retain service request records, including SMS consent status, only as long as necessary to provide our services and to comply with legal or record-keeping obligations. Customers may request deletion of their data at any time by contacting us.

Customer Rights

You have the right to opt out of SMS communications at any time by replying STOP to any message, or by contacting us. You may also request access to, correction of, or deletion of your personal information. Providing your phone number and opting in to SMS is not a condition of purchasing any service.

Contact Information

Questions about this Privacy Policy? Call ADAMkeysandremote at 571-300-6791 or visit our Contact page.